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How Does EQ Impact the Bottom Line?

The CEO was fed up – if she got one more complaint about the VP Operations she was going to have to fire him.  It was obvious when he was in a bad mood because he yelled at people and slammed doors.  Then they were upset and distracted which affected their productivity and how they dealt with customers.  The ripple effect of his bad moods was negatively impacting the bottom line.

Human behavior is like an iceberg.  We see how people behave but we don’t always understand what drives behavior.  Using Emotional Intelligence, or EQ, is like putting on your scuba gear to check out what is hidden beneath the surface.  Once you know which emotions are influencing your behavior, you can use those emotions more effectively.

In his book Primal Leadership, Daniel Goleman cites research indicating that leaders whose styles had a positive emotional impact on their teams generated measurably better financial results.  Teams with higher engagement have lower turnover, above average productivity, higher customer loyalty and higher profitability.

If you want to positively impact your bottom line, contact cheryl@csbryan.com today for an assessment and suggestions for improving EQ for yourself or someone on your team.

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Read the Signs!

It is summer vacation time and parents occasionally have to find ways to entertain their kids that don’t involve electronics. Remember the classic game of finding the letters of the alphabet on road signs and billboards? You have to watch carefully to find those tough letters like “Q” and “Z”.

Driven, results oriented leaders sometimes miss a few signs on the way to their destination. One of the most frequent comments I hear when conducting 360 feedback interviews is, “he needs to do a better job of adjusting his style based on the situation.” Those signs might look like:

  1. High turnover on your team
  2. Difficulty getting your peers to support your ideas
  3. Your boss tuning you out or cutting you off

When you notice those signs, consider making these adjustments:

  1. Delegate more and micromanage less
  2. Take the time to build consensus
  3. Provide a high level summary and get into details only when asked

I invite you to try and identify one sign this week and figure out which direction you should go. It could make the trip a lot smoother!