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How Does EQ Impact the Bottom Line?

The CEO was fed up – if she got one more complaint about the VP Operations she was going to have to fire him.  It was obvious when he was in a bad mood because he yelled at people and slammed doors.  Then they were upset and distracted which affected their productivity and how they dealt with customers.  The ripple effect of his bad moods was negatively impacting the bottom line.

Human behavior is like an iceberg.  We see how people behave but we don’t always understand what drives behavior.  Using Emotional Intelligence, or EQ, is like putting on your scuba gear to check out what is hidden beneath the surface.  Once you know which emotions are influencing your behavior, you can use those emotions more effectively.

In his book Primal Leadership, Daniel Goleman cites research indicating that leaders whose styles had a positive emotional impact on their teams generated measurably better financial results.  Teams with higher engagement have lower turnover, above average productivity, higher customer loyalty and higher profitability.

If you want to positively impact your bottom line, contact cheryl@csbryan.com today for an assessment and suggestions for improving EQ for yourself or someone on your team.

You Can’t Go Through Life as a Cardboard Cutout

I recently saw the movie “Railway Man,” a powerful and moving story about a World War II prisoner of war who confronts and ultimately forgives the man who tortured him. Much of the movie was very hard to watch but the ending was worth it.

Do you find yourself drawn to stories or experiences that tap into your emotions or do you tend to avoid them? Compartmentalizing our feelings can help create a sense of control and maintain our sanity. Our challenge is opening up those compartments and dealing with the anger, grief or whatever we locked away. Movies, books, art, music, and nature can be safe ways to release those feelings. If we go through life as a cardboard cutout with no emotions, something might escape when we least expect it.

I invite you to find a healthy emotional outlet this week and share your story with someone…