Posts

, ,

Try Not to Think About This

Do you think of your phone as a connector or a disconnector?  The answer may be both, although research warns that having our phones where we can see them, even if they are turned off, means our brains don’t work as well.  Interestingly, the process of not thinking about something depletes our limited cognitive resources.  If all our neurons aren’t firing we might miss important non-verbal cues that help us connect with people.

That concept might not have registered if you’re reading this on your phone — trying to ignore your phone actually makes it harder for you to connect.  Experiments on this phenomenon proved that our brains work best when our phones aren’t even in the room with us because we are so addicted to the adrenalin jolts we get every time we pick them up.

Although your palms might be sweaty just thinking about disconnecting from your phone for a while, I invite you to take a deep breath and envision the benefits of better connections.  Bottom line:  leaving your phone out of sight could improve your EQ and your IQ.

, , ,

How Does EQ Impact the Bottom Line?

The CEO was fed up – if she got one more complaint about the VP Operations she was going to have to fire him.  It was obvious when he was in a bad mood because he yelled at people and slammed doors.  Then they were upset and distracted which affected their productivity and how they dealt with customers.  The ripple effect of his bad moods was negatively impacting the bottom line.

Human behavior is like an iceberg.  We see how people behave but we don’t always understand what drives behavior.  Using Emotional Intelligence, or EQ, is like putting on your scuba gear to check out what is hidden beneath the surface.  Once you know which emotions are influencing your behavior, you can use those emotions more effectively.

In his book Primal Leadership, Daniel Goleman cites research indicating that leaders whose styles had a positive emotional impact on their teams generated measurably better financial results.  Teams with higher engagement have lower turnover, above average productivity, higher customer loyalty and higher profitability.

If you want to positively impact your bottom line, contact cheryl@csbryan.com today for an assessment and suggestions for improving EQ for yourself or someone on your team.