“I’ll get it to you by EOB tomorrow.” Does this statement save time because everyone understands what it means? If I assume that EOB means end of business is 5:00 PM CST and you mean 5:00 PM EST, could that lead to frustration or worse?

Every team and organization has its own language. Take a minute and write down the acronyms or phrases that you use frequently and then rate them – a plus for those that contribute to positive outcomes like inclusion and collaboration and a minus for those that can lead to negative consequences like exclusion or confusion.

Now for the challenge – what needs to change so that your language is an asset? How will you and your teammates make that happen?