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How Does EQ Impact the Bottom Line?

The CEO was fed up – if she got one more complaint about the VP Operations she was going to have to fire him.  It was obvious when he was in a bad mood because he yelled at people and slammed doors.  Then they were upset and distracted which affected their productivity and how they dealt with customers.  The ripple effect of his bad moods was negatively impacting the bottom line.

Human behavior is like an iceberg.  We see how people behave but we don’t always understand what drives behavior.  Using Emotional Intelligence, or EQ, is like putting on your scuba gear to check out what is hidden beneath the surface.  Once you know which emotions are influencing your behavior, you can use those emotions more effectively.

In his book Primal Leadership, Daniel Goleman cites research indicating that leaders whose styles had a positive emotional impact on their teams generated measurably better financial results.  Teams with higher engagement have lower turnover, above average productivity, higher customer loyalty and higher profitability.

If you want to positively impact your bottom line, contact cheryl@csbryan.com today for an assessment and suggestions for improving EQ for yourself or someone on your team.

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Self Knowledge is Power

English author and philosopher Francis Bacon, an advocate of inductive reasoning in science, wrote, “Knowledge is power” in 1597.  This phrase has come up with many of my clients recently in a new form: self-knowledge is power.

One of the first steps in coaching is creating awareness of strengths, motivators and stress behaviors, typically through a personality assessment and confidential feedback from colleagues.  The challenge then becomes what to do with that information.  I often tell my clients, “You don’t have to agree with all of the feedback but you can choose what to do with it.”

Knowing …

  • your strengths gives you the power to resist buying into destructive comments from an undermining co-worker.
  • what motivates you gives you the power to pursue a role that makes you look forward to work every day.
  • what triggers your stress behaviors gives you the power to stay calm and in control when your brain wants you to do the opposite.

What do you need to know in order to be your most powerful self?

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Catch Them Doing it Right

Reinforcing the Right Thing

If you have ever read a book on parenting, you may remember this advice, “Catch them doing it right.”  It was a great reminder that we shouldn’t spend all of our time correcting our children when they make mistakes or misbehave.  We also need to focus on reinforcing the behavior that we want.

Motivational Tool

This is also great advice for leaders.  When I meet with a new coachee’s boss to discuss their 360 feedback and development plan, we talk about how to help the coachee change behavior.  Holding them accountable is the first key to success.  The second is letting them know when they demonstrate the desired behavior.  Unsolicited positive feedback can be a great motivator when the coachee isn’t  sure whether she is making any progress.

Gratitude

At this time of year when we take a moment to remember our blessings, I am grateful for the opportunity to know and learn from so many wonderful people.  I hope your Thanksgiving holiday is filled with all the things you enjoy.