You Make the Change Happen
Often we avoid engaging someone in a conversation because we worry that they might feel hurt or get defensive. They might refuse to talk or get emotional. But Fierce Conversations can’t be dependent on how others respond. If you know something must change, then you’re the one who must change it.
- Name the issue
- Provide a specific example of the behavior or situation you want to change
- Describe your emotions about this issue
- Clarify what is at stake
- Identify your contribution to this problem
- Indicate your wish to resolve this issue
- Invite the other person to respond
- Listen and ensure that the other person feels understood
- Reach resolution and determine how to move forward
- Make an agreement and commit to holding each other accountable