It was so moving to hear my client’s story about his new approach in dealing with a subordinate who had been his peer and friend for many years. We talked in advance about how he wanted this person to feel and how he wanted to feel at the end of the conversation. My client wanted to be careful not to hurt his friend while addressing some negative behaviors that were likely related to competition and resentment. The client put himself in his friend’s shoes and the preparation paid off – his friend became more at ease, self-confident and trusting. He is now disclosing information more readily which enables my client to be more effective in his role and ultimately impacts the bottom line.
To Infinity and Beyond
This same client also described how he handled a difficult situation with a neighbor in a way that prompted her to tell other family members about it. Then his wife complimented his interaction with a plumber who made an expensive mistake. When you start multiplying the impact of my client’s new behaviors, the ripples are endless.
Make A Choice
Of course, the opposite is true as well – our negative behaviors have equally strong effects on those around us. We see the results in schools, workplaces, communities and families over multiple generations. When you envision what ripple effects you want to create, what behaviors will you choose to generate benefits beyond yourself?