What is most important to you as you are heading into an operating room? Is it the skill of the surgeon or how well the entire surgical team works together? Surgeon and Harvard Medical School professor Atul Gawande’s research says teamwork is most important. In his book The Checklist Manifesto: Getting Things Right, Gawande describes the most common obstacle to effective teamwork in an operating room: “silent disengagement, the consequence of specialized technicians sticking narrowly to their domains.”
In my work with leaders and teams in complex organizations, I often hear complaints about siloes and finger-pointing. It can be hard work creating a culture that relies on everyone believing their job is to help the team get the best possible result.
How can you overcome “that’s not my problem” syndrome? Research shows that something as basic as asking people for input can increase their willingness to offer solutions. If you know the story behind the movie “Sully”, input from every member of Captain Sullenberger’s team made it possible for all 155 passengers on board the plane that landed on the Hudson River on a freezing January day to make it home.
What difference could active engagement and teamwork make in your world?