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Call 911!

“You in the red shirt call 911!”  The instructor in my CPR training class was demonstrating the importance of making a very clear and specific request.  She explained that if you say, “Someone call 911” it’s likely that no one will call because they all assume someone else will do it.

Most of us aren’t dealing with emergency situations every day so you might be wondering why I’m writing about this.  Almost all of my clients need help communicating effectively and this advice translates to non-emergency situations as well.  Here are a couple of examples:

  • “Jenny I need you to follow up with accounting on this past due issue by Friday at noon” is more effective than “Somebody needs to take care of this past due issue ASAP.”
  • “Would you play back what I said so I can be sure we’re on the same page?”

Effective communication is making your request clear and specific so you can get what you need.  How can you apply this today?

Can’t Lose

I binge-watched Friday Night Lights this summer and wrapped up with the final episode last night.  If you haven’t seen the show, the football coach’s motto is “Clear Eyes, Full Hearts, Can’t Lose”.  He starts the chant and the team finishes it before they head into every game, committed to doing their best.

As you might expect in a show set in high school, there are a lot of transitions over five seasons and 65 episodes – students graduating and leaving home, parents losing jobs and relationships ending.  The motto was a good reminder of how to handle some of the transitions I have been observing with my clients and some I am experiencing myself.

When we can get past the negatives to clearly see the positive lessons in these transitions and respond to them with hearts full of courage, then we can’t lose.