The CEO was fed up – if she got one more complaint about the VP Operations she was going to have to fire him. It was obvious when he was in a bad mood because he yelled at people and slammed doors. Then they were upset and distracted which affected their productivity and how they dealt with customers. The ripple effect of his bad moods was negatively impacting the bottom line.
Human behavior is like an iceberg. We see how people behave but we don’t always understand what drives behavior. Using Emotional Intelligence, or EQ, is like putting on your scuba gear to check out what is hidden beneath the surface. Once you know which emotions are influencing your behavior, you can use those emotions more effectively.
In his book Primal Leadership, Daniel Goleman cites research indicating that leaders whose styles had a positive emotional impact on their teams generated measurably better financial results. Teams with higher engagement have lower turnover, above average productivity, higher customer loyalty and higher profitability.
If you want to positively impact your bottom line, contact firstname.lastname@example.org today for an assessment and suggestions for improving EQ for yourself or someone on your team.